Most questions about website care come down to four things: cost, control, what happens when something goes wrong, and what we will promise. The answers in the list above are short. This page adds the context behind them.
Frequently asked questions
What does website care cost?
$149, $249 or $449 a month, depending on the size of the website package it supports, plus GST/HST for your province (GST and QST in Quebec). Marketing plans from $2,998 a month include hosting and maintenance, so there is no separate care fee on those.
Am I locked into a contract?
No. There is no lock-in. Your written scope sets out the notice period, and if you leave, you take your website, domain, accounts and data with you.
Who owns my website and domain?
You do. The domain should be registered to your company, and you should hold an owner-level login to the hosting, the domain registrar and your Google Business Profile. We work as a manager on your accounts, never as the owner.
We tried an agency before and it went badly. Why would this be different?
We cannot undo a bad experience with words, so we start with things you can check: a written scope, ownership in your name, a log of every change, and no lock-in. If we fall short, you can leave with everything.
Do you promise my site will never go down?
No. We do not publish uptime promises. We watch the site, keep backups, respond when something breaks and tell you what happened. That is more useful than a percentage on a sales page.
How quickly will you fix a broken site?
A site that is down is treated as urgent; call or text rather than emailing. Specific response expectations are written into your care scope rather than promised here, so they match your tier.
Can you take over a site someone else built?
Often, yes. Send the web address and anything you know about where it is hosted. We will tell you honestly whether taking it over or rebuilding is the better use of your money, and quote either option in writing.
What happens if my site gets hacked?
We contain it, find out how the attacker got in, restore from a clean backup, close the gap and reset logins. Then you get a plain-language note on what happened and what changed.
How many edits do I get each month?
Edit time depends on your tier and is set in your written scope. Routine factual changes are the core of it; larger jobs are quoted before any work starts.
What reports will I get?
Care clients get a regular summary of updates, backups, incidents and edits. Marketing plan clients also get performance reporting: monthly on Starter, weekly on Growth, and custom reporting on Elite.
How long before marketing upkeep shows results?
Search results usually move over months, not weeks. Roma Heating & Cooling's 400% organic traffic growth took 12 months. We will not promise a timeline for your site, but we will report honestly on progress.
Do you work with companies outside BC?
Yes. We work with heating companies in all 10 provinces and 3 territories from Vancouver, consulting by video call, in person, phone, text or email.
Are you a heating contractor?
No. Heat.Support is a digital marketing and business consulting service. We never install, repair or service heating equipment.
Cost and contracts
Care is priced in three tiers, $149, $249 and $449 a month, matching the size of the website it supports. The pricing page has annual figures with tax and a simple way to judge whether care is worth it for you.
There is no lock-in. That is not a sales line. It is a design choice: a care service that traps clients has no reason to keep doing good work. Your written scope sets the notice period, and leaving means taking everything with you.
Ownership and control
Ownership is the most common problem we find when we first look at a heating company's website. Typical situations:
- The domain is registered to a former web designer, or to the owner's personal email.
- The hosting bill goes to a credit card that no longer exists.
- The Google Business Profile is owned by a past agency.
Each of these can usually be fixed, but it takes time and sometimes cooperation from the other party. That is why ownership is the first item in every new care relationship. The managed hosting page explains how we approach it.
When something breaks
Things will break eventually; that is the nature of software. What matters is how quickly someone notices, whether there is a clean backup, and whether you are told the truth.
Our routine: a backup before every change, monitoring for unexpected changes, and a plain-language note after any incident. The security page describes what happens in a hacked-site situation step by step.
What we will not promise
We do not promise uptime percentages, rankings, lead numbers or response times on a public web page. Those promises are easy to make and hard to keep, and the Competition Bureau enforces the Competition Act's rules against false or misleading representations.
What we will put in writing is the scope of work, the price, and how we will report to you. We also show real results from HVAC websites in Ali Sedighi's portfolio, with names and links, on the results page.
How we work with you
The care work itself happens online, which suits website care. Consultations can be by video call or in person whenever you want one. Changes are requested by call, text or email, confirmed when done, and logged.
A few practical points:
- Time zones. We work Mon–Fri 9–6 Pacific. For Atlantic clients, mid-morning Pacific is early afternoon your time, which is usually the easiest moment to reach us live.
- Access. We ask for manager-level access to your accounts, not your personal passwords. If a platform only allows shared logins, we document who holds them.
- Language. We maintain English and bilingual sites. French content for Quebec is planned into the scope from the start; see the Quebec page.
- Handover. If you ever leave, you receive your logins, your backups and a short record of how the site is set up, so the next person is not starting blind.
Takeovers and inherited websites
Many owners come to us with a site built by a freelancer, a relative or an agency that has since disappeared. That is normal. The first job is finding out what the site runs on, where it lives and who holds the keys. Sometimes the answer is a tidy site that needs only routine care. Sometimes it is a tangle of outdated plugins where rebuilding would cost less over two years than patching. We tell you which, with numbers, before you commit to anything.
Still have a question?
Call, text or email. The contact page explains what to include so the first reply is useful, and our hours are Mon–Fri 9–6 Pacific.